Shipping Partner, Ship registration, Ship agent - SMS Group Malta
Travel & Tourism Partner, Ship registration, Ship agent - SMS Group Malta
Shore Operations Partner, Ship registration, Ship agent - SMS Group Malta
Insurance Partner, Ship registration, Ship agent - SMS Group Malta
Logistics Partner, Ship registration, Ship agent - SMS Group Malta
Corporate Services Partner, Ship registration, Ship agent - SMS Group Malta
English Language School Partner, Ship registration, Ship agent - SMS Group Malta
Real Estate Partner, Ship registration, Ship agent - SMS Group Malta
Close Map - Partner, Ship registration, Ship agent - SMS Group Malta close map
Shipping was one of SMS Group's first business which started around 1860 with offices in Victoria Gate area of Valletta. Some of its partners include K Line (largest Container Carrier Worldwide) and Messina di Navigazione. Today SMS Shipping is also responsible for Ship Chandlery under the name of PN Fenech and Bunkering Broking under the name of BBL.
SMS Tourism can provide hotel accommodation for holiday as well as business purposes in Malta and Gozo. We can also provide any other form of tourism-related services including local excursions, car hire, transfers and a full range of services and assistance related to conferences & incentives. SMS Travel has recently joined forces with another prominent tourism company (Mondial Travel) to provide an exhaustive selection of travel arrangements outside of Malta including hotel accommodation, air travel and cruises from offices in Malta, Tunisia, Turkey, Greece, Cyprus and Algeria.
SMS International Shore Operations is the leading shore & port handler in the world. SMS ISO are entrusted with the provision of all shore requirements by a large number of reputable cruise lines including Royal Caribbean, Norwegian Cruise Lines, Costa, MSC, Disney Cruiselines and many more. SMS handles shore excursions, turnaround service and transportation for Cruise Liners in Malta, England, Italy, Denmark, Holland, Tunis, Libya and the United States of America.
Insurance by S. Mifsud & Sons dates back to the Early 50s. SMS Insurance Agency Ltd. (agent for Foreign Principals, binder agreements with local & UK based insurers and Lloyd's); Global Insurance Brokers Ltd. (places risks in the local and worldwide market); SMS Assistance Ltd. (handles assistance cases for tourists in Malta such as Europassistance)
TRANSPORT SERVICES (Courier Express, Airfreight, Seafreight, Roadfreight, Combination of either modes); ADDITIONAL SERVICES (Customs Brokerage, Local transport - reefer available with temperature data loggers, Hand Carriers, Warehousing); SOME OF OUR PRINCIPALS (FedEx, Etihad Cargo, K Line, Neptune Lines, Ignazio Messina)
SMS Corporate Services was set up in 1991 by Dr. Simon Mifsud LL.B. (Hons) L.L.M., Barr. SMS Corporate Services provides Company services by way of Company Incorporation, Management, Company Secretarial services and any other legal services which may be required. The Company’s portfolio of clients is primarily overseas ship/yacht owners who make use of the Company’s services for to register their vessels under the Maltese Flag. SMS Corporate Services also assists these owners with Malta Flag Crew endorsements.
The English Language Academy (ELA) is one of the founding members of Feltom, the local association in charge of language training in Malta. The Academy prides itself in being one of the leaders in the teaching of English as a foreign Language and offers general courses for any age group as well as themed specialised courses or intensive courses in Business English.
SMS Properties has a portfolio of residential and commercial properties which range from exclusive apartments to casinos and baroque palaces. The properties are spread across Europe, Asia and the U.S.

ABOUT US

SMS Insurance Agency Ltd. is wholly owned by the SMS Group.  It has been operating since 1988 and is fully licensed to transact insurance business in Malta and is regulated by the Malta Financial Services Authority.  Over the years SMS Insurance has grown both in terms of products offered as well as business transactions; today it is considered to be a leading player in the Non-Life Insurance market in Malta.
 
SMS Insurance provides extensive policy covers, specifically in Travel Insurance, Home Insurance and also Corporate Insurance cover.  These covers are underwritten by principals with excellent international credit rating so that SMS Insurance can ensure peace of mind to each and every client.  
 
LAW AND JURISDICTION
 
Unless otherwise specified, all contracts of insurance entered into with SMS Insurance Agency Ltd shall be Maltese contracts and shall be governed by and according to Maltese Law and in the event of a dispute shall be subject to the exclusive jurisdiction of the Maltese Courts.
 
PROCEDURE FOR THE SUBMISSION OF CLAIMS
 
On the happening of any destruction or damage you should contact our Claims Department as soon as possible, to provide us with full details of the incident.  One of our Claims Handlers will assist you accordingly.  A claim in writing containing as particular an account as may be reasonably practicable, must be sent to SMS in writing within thirty days.  Every judicial notification or any other communication relating to a claim must be sent to us without delay and at your own expense.  You or any person claiming indemnity under the Policy must also inform the Claims Department if you or such persons know of any impending prosecution, inquest of inquiry involving anyone insured by the Policy. No negotiation, compromise, admission or refusal of any claim must be entered into without our consent.
 
In the event of any Theft or other criminal act which may give rise to a claim under the Policy, you or any other person claiming indemnity under the Policy must advise the police authorities immediately and cooperate with us to convict the offender.
 
Acting under the authority of underwriters, SMS may:
  • Undertake proceedings on underwriters behalf, but in your name or in the name of anyone else insured by the Policy, to recover any payment which underwriters or SMS have been authorised to make or may make under the Policy; 
  • Retain full discretion in the conduct of any proceedings and in the settlement of any claim; and
  • Expect full cooperation on any matter affecting this insurance from you and anyone else insured by the Policy.
 
COMPLAINTS MANAGEMENT POLICY
 
We are committed to provide you with the highest level of service however if you are not satisfied with our services please refer the matter to the Complaints Officer at SMS Insurance Agency Ltd,  65, Birkirkara Hill, St. Julians.  Tel:  +356 2577 0000, Email:  insurance@sms.com.mt
 
The FCA defines a complaint as 'Any expression of dissatisfaction, whether oral or written, and whether justified or not, from or on behalf of an eligible complainant about the firm's provision of, or failure to provide, a financial service.'
 
You can communicate with us your concern by any reasonable means. We assure you that feedback is always welcome as it enables us to identify ways to improve our service, and rest assured that we will always treat you fairly, equally and promptly.  We will keep your records in accordance with the Data Protection Act and you have the right to request information about the progress of your concern.
 
Your complaints will be acknowledged by our Complaints Officer and a response will be sent to your within a maximum time period of one month.  If an answer cannot be provided within one month, you will be informed about the causes of the delay and indicate when investigation is likely to be completed.
 
In the unlikely event that your complaint remains unresolved, you may also write to the Consumer Complaints Manager, Malta Financial Services Authority, Notabile Road, Attard BKR3000.  This will not prejudice any rights you may have at law including any right to institute legal proceedings.
 
If your concern arises over a claims issue, we may elect to refer your complaint to an independent arbitrator, whose decision will be binding on both parties.  Arbitration will take place in Malta.
 
You may also refer your concern to Lloyd's Malta Limited, 19, Zachary Street, Valletta, VLT1133, who may without prejudice to your rights in law refer the matter to the Complaints Team at Lloyd's, Fidentia House, Walter Burke Way, Chatham Maritime, Kent ME4 4RN, UK. 
 
 
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